FAQ’s
Most Popular Questions
FAQ’s
Most Popular Questions
Being in a car accident is an unnerving experience. Damage to your vehicle under any circumstance can be upsetting. We’re here to help set your mind at ease with some answers to those questions that come up when you least expect them. If you don’t see the answer to your question please call us! We want to talk to you!
- Most importantly make sure everyone is ok.
- Call the police, then your insurance company.
- Exchange insurance information with the other driver
- Do not attempt to drive the vehicle if any damage was done to safety features, glass, mirrors, lighting or anything that would impede your normal operation of the vehicle.
- If you need to be towed you have the right to chose the repair shop to be towed to.
- Don’t sign anything that legally binds you to have repairs done by a place you haven’t chosen.
- Ask your insurance provider if you have rental car coverage. Claimants usually don’t incur the rental expenses. If you have to pay out of pocket we can help you get an affordable rate.
- We will electronically update your rental company.
- Most vehicles are a unibody, meaning the body and frame is built together; we employ 3-D Measurements to ensure the body of the vehicle is in factory specs.
- The deductible is the customer’s responsibility and is due at the time of completion of the vehicle, if applicable.
- Yes, if you are the insured. No, If you are the claimant or have liability. Comprehensive usually has a lower deductible than collision. Double check your policy.
- There are several factors that affect how long it will take to complete your repairs.
- The extent of damage
- Availability of parts needed
- Secondary damage discovered when disassembling the vehicle which must be reviewed and approved by the insurance company before we can proceed.
- We strive to have your vehicle ready for you as quickly as possible but will not sacrifice quality for time. Special service is added for Covid-19 cleaning.
- All expenses not covered by insurance will be fully disclosed to you before repairs commence.
- Most insurance companies will offer a one to two day customer service window.
- In the event your vehicle is a total loss our team will guide you through the process and help you retrieve your belongings left in the vehicle.
Being in a car accident is an unnerving experience. Damage to your vehicle under any circumstance can be upsetting. We’re here to help set your mind at ease with some answers to those questions that come up when you least expect them. If you don’t see the answer to your question please call us! We want to talk to you!
- Most importantly make sure everyone is ok.
- Call the police, then your insurance company.
- Exchange insurance information with the other driver
- Do not attempt to drive the vehicle if any damage was done to safety features, glass, mirrors, lighting or anything that would impede your normal operation of the vehicle.
- If you need to be towed you have the right to chose the repair shop to be towed to.
- Don’t sign anything that legally binds you to have repairs done by a place you haven’t chosen.
- Ask your insurance provider if you have rental car coverage. Claimants usually don’t incur the rental expenses. If you have to pay out of pocket we can help you get an affordable rate.
- We will electronically update your rental company.
- Most vehicles are a unibody, meaning the body and frame is built together; we employ 3-D Measurements to ensure the body of the vehicle is in factory specs.
- The deductible is the customer’s responsibility and is due at the time of completion of the vehicle, if applicable.
- Yes, if you are the insured. No, If you are the claimant or have liability. Comprehensive usually has a lower deductible than collision. Double check your policy.
- There are several factors that affect how long it will take to complete your repairs.
- The extent of damage
- Availability of parts needed
- Secondary damage discovered when disassembling the vehicle which must be reviewed and approved by the insurance company before we can proceed.
- We strive to have your vehicle ready for you as quickly as possible but will not sacrifice quality for time. Special service is added for Covid-19 cleaning.
- All expenses not covered by insurance will be fully disclosed to you before repairs commence.
- Most insurance companies will offer a one to two day customer service window.
- In the event your vehicle is a total loss our team will guide you through the process and help you retrieve your belongings left in the vehicle.